Your privacy is important to us. This Online Privacy Policy explains how we collect, share, use, and protect information when you visit or use this online service and any other online services (collectively “online services”) offered by The Florist Federal Credit Union (“Florist”). This policy covers many online services, including the main website, the online banking application, and the mobile application. When reading this Online Privacy Policy, please keep these general principles in mind:

We collect personal information in order to best serve you and employ security best practices in order to protect it.

We don’t share your personal information with anyone except to comply with the law, develop our products, provide services to you, or protect our rights.

Our online services are intended for a U.S. audience. If you visit or use one of our online services, your information may be transferred or processed in the United States.

Our online services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Other online services may have additional terms about privacy.

Visitors of Online Services

Like most online services operators, Florist collects information of the sort that browsers, access devices and servers typically make available, such as the browser type, language preference, referring site, usage, device identifiers, IP addresses and the date and time of each visitor request. Florist’s purpose in collecting this information is to better understand how Florist’s visitors use its website and to prevent fraudulent activity.

Certain visitors to Florist’s online services choose to interact with Florist in ways that require Florist to gather other personally-identifying information. The amount and type of information that Florist gathers depends on the nature of the interaction. This may include personally-identifying information like name, email address, mailing address, telephone number(s), account number(s), location information (for example, a zip code to help you find a nearby ATM), username and password. We may also collect payment card information, social security numbers, driver’s license numbers (or comparable) when you provide such information while using our online services and where we believe it is reasonably required for ordinary business purposes. Florist only discloses personally-identifying information as described below.

We may also collect information about you from additional online and offline sources including from co-branded partner sites or commercially available third-party sources, such as credit reporting agencies. We may combine this information with the personal and other information we have collected about you under this Online Privacy Policy.

Protection of Certain Personally-Identifying Information

Florist discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and third-party service providers that (i) need to know that information in order to process it on Florist’s behalf or to provide services available at Florist’s online services or through co-branded services, products and programs, and (ii) that have agreed not to disclose it to others. By using Florist’s online services, you consent to the transfer of such information to them. Florist will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and third-party service providers, as described above, Florist discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Florist believes in good faith that disclosure is reasonably necessary to protect the property or rights of Florist, third parties or the public at large. If you have supplied your email address to Florist, Florist may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Florist and our products. Florist takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that online services store on a visitor’s device, and that the visitor’s device provides to the online services each time the visitor returns. Florist uses cookies to help Florist identify and track visitors, their usage of Florist’s online services, and their online services access preferences. Florist visitors who do not wish to have cookies placed on their computers should set their devices to refuse cookies before using Florist’s online services, with the drawback that certain features of Florist’s online services may not function properly without the aid of cookies.

Linking to Third-Party Online Services

Florist may provide links to other online services that are owned or operated by other companies ("third-party online services"). When you use a link to visit a third-party online service, you will be subject to that online service’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked third-party website before providing any information on that website.

Business Transfers

If Florist, or substantially all of its assets, were acquired, or in the unlikely event that Florist goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Florist may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Florist may change its Privacy Policy from time to time, and in Florist’s sole discretion. Florist encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.